Golden Peacock National Quality Award [GPNQA]

HOW ARE YOU ASSESSED

Your application will be assessed and scored on a scale from 0 to 1000 points using the GPNQA Model for Total Quality Management.

Scoring System

Your application will be examined by a team of assessors, all of whom have undergone training to ensure a high level of consistency in scoring. The scoring and feedback are based on three evaluation dimensions: (1) Approach; (2) Deployment and (3) Results. Applicants need to furnish information relating to these dimensions. Specific factors for these dimensions are described below. Scoring Guidelines are attached.

The Golden Peacock National Quality Award Model

Assessing the 'Results' categories
The 'Results' categories are concerned with what the organisation has achieved and is achieving Information is required on :-
What the organisation is achieving with respect to each item under categories 6 to 9. Each of these items is covered by range of parts, for example, 6.1.1(a) and 6.1.1.(b) and you should provide concise and factual information about each of these parts separately.

The information provided must include :-
Parameters your organisation uses to measure results and for each parameter trends of data over ideally three years. The trends should highlight :

• your organisation's targets
• your organisation's actual performance
• and wherever possible
  - the performance of competitors
  - the performance of 'best-in-class' organisations
  
• Indicate the rationale behind selection of these performance measures and how they relate to your organisation's goals.
• Use graphs and charts, wherever possible.

Importance as a Scoring Factor
The three evaluation dimensions described above are all critical to evaluation and feedback. However, evaluation and feedback must also consider the importance of improvements in Approach, Deployment, and Results to the applicant’s business. The areas of greatest importance should be addressed in the Business Overview. Of particular importance are the key customer requirements and key strategies and action plans.

Relationship between Categories
Assessors will be looking for consistency between the categories of the GPNQA Model. Linkage between 'Strategic Planning', Information Management' and "Business Results" are expected. For example, If the strategy is to achieve 'global leadership', the organisation should be seeking 'global comparisons', manage benchmark information from such sources, establish performance targets related to those benchmarks and achieve 'Results' against those targets.

Assignment of Scores to Applicants’ Responses
Examiners observe the following guidelines in assignment of scores to applicants’ responses:-

• All relevant Areas to Address should be included in the Item response. Also, responses should reflect what is important to the applicant’s business.
• In assigning a score to an Item, an Examiner first decides which scoring range (e.g. 40% to 60%) best fits the overall Item response. Overall “best fit” does not require total agreement with each of the statements for that scoring range. Actual score within the range depends upon an Examiner’s judgement of the closeness of the Item response in relation to the statements in the next higher and next lower scoring range.
• An Approach/Deployment Item score of 50% represents an approach that meets the basic objectives of the Item and that is deployed to the principal activities covered in the Item. Higher scores reflect maturity (cycles of improvement), integration, and broader deployment.
• A ‘Results Item’ score of 50% represents clear indication of improvement trends and/or good levels of performance in the ‘principal results’ areas covered in the Item. Higher scores reflect better improvement rates and comparative performance as well as broader coverage.